FAQ
FAQ
Frequently Asked Questions
Got questions about therapy, how it works, or what it costs? You’re not alone.
We’ve created this FAQ section to answer the most common concerns we hear from clients—whether you’re curious about what happens in a session, wondering if your insurance covers it, or trying to figure out where to begin. Our goal is to make the process feel less overwhelming and more empowering, so you can take the next step with confidence.
If you don’t see your question answered below, feel free to reach out. Your journey toward better mental health and emotional wellness starts with clarity, and we’re here to support you every step of the way.
Counselling is a collaborative process where a trained professional helps individuals, couples, or groups to address and manage personal, emotional, and psychological issues. It involves talking about your thoughts, feelings, and behaviors in a safe and confidential environment to promote healing and personal growth.
In your first session, the therapist will ask questions to understand your background, current concerns, and goals for therapy. It is an opportunity for you to get to know your therapist, ask questions about the process, and discuss what you hope to achieve through counselling.
Typically, counselling sessions last about 50 minutes. However, the duration may vary depending on individual needs and agreements made between you and your therapist.
The number of sessions needed varies for each person and depends on the nature of the issues being addressed and your goals for therapy. Some people may feel better after a few sessions, while others may need longer-term support.
Yes, counselling sessions are confidential. Your therapist will not share any information about you without your consent, except in certain circumstances where there is a risk of harm to yourself or others, or if required by law.
Additional Questions
Answers to Questions You Might Be Asking
No, you do not need a referral from a doctor to see a counsellor. You can book an appointment directly with a therapist of your choice.
Counselling can help with a wide range of issues, including anxiety, depression, stress, relationship problems, trauma, grief, self-esteem issues, and more. It provides support and strategies to help you cope and make positive changes.
Choosing the right therapist involves considering factors such as their qualifications, experience, areas of expertise, and approach to therapy. It is also important to feel comfortable and build a trusting relationship with your therapist.
We offer various types of therapy, including Cognitive Behavioral Therapy (CBT), Trauma-Focused CBT, Dialectical Behavior Therapy (DBT), Polyvagal Theory, Natural Nutrition, Motivational Interviewing, and Solution Focused Therapy.
No, we offer online counselling sessions only. These sessions are conducted via secure video conferencing platforms.
The cost of individual counselling sessions is $160 per 50-minute session and couples counselling is $195 per 50-minute session. Please contact us directly for specific pricing information or visit our fees and policy page
Many insurance plans cover counselling services. It is best to check with your insurance provider to understand your coverage and any requirements for reimbursement. When and where possible we will direct bill. **Please note we use Telus Health for direct billing.
We require at least 24 hours' notice for cancellations. Late cancellations or missed appointments will be charged the FULL fee.
You can book an appointment by contacting us via phone, email, or through our website's booking system. We will work with you to find a convenient time for your session.
In case of a mental health emergency, please contact emergency services immediately by calling 911 or going to the nearest emergency room. For non-urgent mental health support, you can reach out to crisis hotlines or contact us to schedule an urgent appointment.
